AI Is Becoming the Interface Between Businesses and Customers | AIMSOO

# AI Is Becoming the Interface Between Businesses and Customers | AIMSOO

> AI isn't just another channel. It's becoming the interface between businesses and customers.

# AI Is Becoming the Interface Between Businesses and Customers

![Paul Huynh](/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2F2n4eq7eq%2Fproduction%2F27a30ddac2874add5f2f1c76074b5c48f315a308-1536x1024.png&w=96&q=75)

Paul Huynh

Co-founder, Chief Revenue Officer

May 15, 2026

![AI Is Becoming the Interface Between Businesses and Customers](/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2F2n4eq7eq%2Fproduction%2Fc3047c4ee7edf33bcb4f62135fe605cea9372e7a-2048x1152.jpg&w=3840&q=75)

This was the first time all three of us as co-founders, Martin Bertilsson, Jin Pei Ng and I, had travelled together. We expected a week filled with investor meetings, product conversations and discussions about AI. We got all of that.

What surprised me was how consistently every conversation, regardless of who we were speaking with, converged on the same underlying shift: AI is rapidly becoming the interface between businesses and customers.

Some founders were building agents. Others were building infrastructure, commerc

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